Who follows up after their mechanics are done? Are there protocols? Or if the mechanic says he's done that's it?! He had me take pictures and told me to return to Acura for an alignment. Then I take my MDX to a random shop to get the A/C looked at and immediately after the overall inspection, the guy tells me the tie rod had to be turned 3 times and the basin that hold everything together was missing 3 out of 4 screws! If the tie rod had come apart, I would've been in big trouble. He was able to tell me and write down what to do and told me to take it back to Acura. Side note, I had to have a friends mechanic husband ride in the car with me, so maybe he could tell me what the noise was. So I replaced the brakes, guess what, noise continued! Eventually he did get in the car, told me it was the brakes. He initially refused!! I bet if I was a blond haired blue eyed woman with white skin he would've jumped in the car immediately. At one point the service manager said the mechanic would ride with me to hear the noise. If I was being linked or do they just take advantage of women because they think they won't know any better?! They finally replace the caliper and supposedly rotor for free since I'd been there NUMEROUS times with the same complaint. I replace the sway bar, front arm, brakes, all at a total of $2500. Each time I had the same complaint.a loud squeaky noise from the front driver side tire. It's so frustrating and irritating that no on EVER LISTENS! Since February I've had my 2014 MDX at Mueller Acura dealership in Merrillville Indiana, more times than I'd like. I was completely in the dark about Acura's sexist attitude towards women, until I read these post. I really do love the look of the 2022 MDX and may ultimately still purchase the car but now I'm looking around at other products as well. It's really sad that Acura makes claim to the "Acura Family" and taking care of repeat customers but when it came down to it, they don't stand by their statement. He was kind but the underlining statement is that Acura doesn't need my business, there's always another customer. The Sales guy went on to explain they don't need to make exceptions like that because there is so much demand for the MDX. I asked if I can make the deposit, with an exception to have it refunded, if I don't like the car and was told flat out NO. I went the the Acura dealership and was able to view (not sit in or drive) the 2022 MDX and fell in love! I called back a few days later to inquire about a test drive and was told there will be a couple of MDX coming in, in November, but most have non-refundable deposits on them. I drive an RDX and have decided I need a larger vehicle. at Acura of Reno, however, working with the Sales office over the past 2-3 weeks has been extremely disappointing. I have been an Acura owner for almost 4-years and have received EXCELLENT service from the Service Dept. There is still a problem with my vehicle that they can't seem to figure out. I have been driving from Honda to Acura for 28 years but after this encounter with Hector Hernandez, I no longer have any confidence in the Brand. But instead of saying to me, we recognize that you're having trouble and together we will try and figure out what's causing it, which would have been the customer service I expected from the service manager to a local customer, I was asked by the Service manager Hector Hernandez, "if we that and it doesn't work, then what?" This was quite a turn-off for me. Service it at that location, and still have a problem that they still can't figure out or fix. In an insulting tone without any concern, "if we try that and it doesn't work, then what?" It is not up to me to figure then what. I suggested to him to try a service procedure since the dealership cannot seem to figure out what's wrong with my car. The service manager Hector Hernandez was very rude and dismissive. ![]() I had to take my car to the dealer a third time, this taking away from my busy schedule to do so. I did that, but there was still a problem. I was told after each service to drive the vehicle for 1000 miles to do a relearn on the service that was done. I took my vehicle in twice for the same problem, but no one can figure it out. It is a danger to me because it does it at the stop light and even on the highway. I have been having a problem with my vehicle where the car hesitates and then jump forward. I bought my MDX at the Acura Carland dealer and always did the service at this location. It adjusts for the number of visitors and daily workers commuting into cities.I am still having issues with my car as of today. The crime index weighs serious crimes and violent crimes more heavily.
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